After the standard three-year period expires, you can purchase packages for continued protection.
: Find the sticker on your hardware unit; this is the primary identifier needed for verification. Access the Service Portal : Log into the Infortrend Service Request Submit a Ticket
Input your serial number into the warranty verification tool to view your coverage period and service level (e.g., Standard, Advanced, or On-site). Key Warranty Information
: Business-critical environments can upgrade to Advanced Warranty options, which include Advanced RMA Replacement (FRU) and 24x7 on-site support .
Non-Infortrend branded peripherals or drives are generally not covered by Infortrend’s warranty. What to Do If Your Warranty Is Expired infortrend warranty check
Maximizing uptime and protecting enterprise data storage infrastructure requires a clear understanding of equipment warranty coverage. For organizations utilizing Infortrend network-attached storage (NAS) and storage area network (SAN) systems, keeping track of active support agreements prevents costly out-of-pocket repair bills and minimizes operational downtime.
Ensuring your storage infrastructure remains protected is a critical task for any IT administrator. storage solutions, including the EonStor GS, GSe, and DS families, typically ship with a 3-year limited hardware warranty . However, tracking the exact status of each unit is vital for maintaining high availability. How to Check Your Infortrend Warranty Status
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If the unit is very old, it might be more cost-effective to invest in a new EonStor GS model rather than renewing service on legacy hardware. Summary Checklist for Infortrend Maintenance Check warranty status at least 60 days before expiration. Register new products immediately upon installation. After the standard three-year period expires, you can
: If your hardware requires repair, you must first obtain a Return Material Authorization (RMA) number via the service portal. You can track current repairs using the RMA Progress tool .
Don't wait for a failure to check your warranty. Enterprises managing multiple Infortrend arrays should implement the following:
To verify the current status of your hardware, you typically need to access the Infortrend Service Center or the Partner Portal.
Select your specific region if prompted by the portal interface. Without a serial number
Without a serial number, Infortrend will not release warranty information.
The system will display your warranty start date, end date, and the type of service coverage.
To get a fast response, include the following information in your email: