: Input the serial number found on the back of the new device.
Switching to the digital key inside the mobile app is the fastest option. It removes the need to carry a physical device.
Yes, the Digital Secure Key in the HSBC App can generate security codes offline, similar to a physical device.
If the prompt does not appear, navigate directly to your and select Security Settings . Step 3: Verify Your Identity via SMS Authentication hsbc replacement secure key exclusive
This guide will walk you through everything you need to know about this transition, comparing the physical and digital keys, outlining their exclusive features, providing a step-by-step upgrade process, and addressing any concerns you might have.
If you lose a physical key, notify the bank right away to deactivate it.
A: No. For security reasons, the Digital Secure Key can only be active on one mobile device at a time . If you try to set it up on a second phone, the first phone is automatically deactivated. : Input the serial number found on the
The replacement of HSBC's Secure Key Exclusive service marks a significant step forward in the bank's journey to provide customers with a more secure, convenient, and seamless banking experience. The new security measures, including the soft token, 2FA, and tokenless login, offer enhanced protection and a streamlined experience for customers. As the banking industry continues to evolve, we can expect to see more innovation and investment in digital technologies, advanced security measures, and customer-centric services.
While HSBC continues to support physical devices for some regions, the bank is aggressively transitioning customers to the for enhanced convenience and environmental benefits. Physical Secure Key Digital Secure Key (Mobile App) Portability Separate card/calculator-sized device Built into your smartphone Authentication 6-digit passcode + physical PIN Biometrics (Face ID/Fingerprint) or PIN Battery Life Typically 5 years; non-replaceable N/A (Uses phone battery) Wait Time Up to 10–14 working days for delivery Instant activation via the app How to Get Your Replacement 1. Switching to a Digital Secure Key (Fastest Method)
Thank you for banking securely with HSBC. Yes, the Digital Secure Key in the HSBC
The is a security tool exclusively designed for users of HSBC Retail Internet Banking to provide an extra layer of protection against fraud. Often described as a "front door key" for your accounts, this device ensures only you can access personal information and authorize high-risk transactions. Physical vs. Digital Options
The bank will send this code to your registered mobile number.