If your home is connected to BTES Fiber Services , your fiber-optic equipment automatically pings the utility's control center the moment voltage drops.
Staying Connected: Tracking Power Outages with BTES When the lights go out in the Bristol area, getting real-time information is the first step toward safety and peace of mind. Bristol Tennessee Essential Services (BTES) btes power outage map top
If your power is out and it is not reflected on the map, you should report it immediately to ensure crews are dispatched: : Contact BTES directly at 423-968-1526 . Online : Use the BTES Report an Outage tool. If your home is connected to BTES Fiber
: For all other customers, BTES uses an automated line at 423-968-BTES (2837) . This system uses caller ID technology to automatically log the outage and pinpoint the problem area, provided the customer's phone number on file is up to date. Online : Use the BTES Report an Outage tool
: Call 423-968-1526 during regular business hours (Monday to Friday, 8:30 AM – 5:00 PM).
The BTES power outage map is a web-based, real-time tracking tool. It provides a geographical overview of BTES’s service territory, highlighting exactly where outages are occurring and how many customers are affected.