Export your users, fingerprints, and transaction logs to a USB drive or via the software.
ZKTeco firmware updates require specific, model-matched files to prevent device damage, which can be applied via USB, web interface, or management software [1]. Official firmware must be obtained by contacting support or using authorized partner portals, as public downloads are generally not available [1].
Check the sticker on the back or bottom of the device (e.g., K40, MB20, SpeedFace V5L, iClock 880). Firmware is highly model-specific.
Skipping these updates leaves your hardware exposed to security risks and compatibility issues with newer management software. This comprehensive guide walks you through the step-by-step process of safely updating your ZKTeco firmware, avoiding common pitfalls, and troubleshooting errors. 1. Pre-Update Checklist: Preparing Your Device Zkteco Update Firmware
: Simply inserting the USB drive triggers an automatic upgrade prompt.
: Always download firmware from ZKTeco’s official support page or a trusted distributor. Unofficial files may be corrupted or malicious.
Connect the device to a stable power source. If possible, use an to prevent shutdown during the update, which could permanently damage the device. Export your users, fingerprints, and transaction logs to
If you use ZKTeco's software like ZKBioSecurity or ZKAccess.net, you can often update multiple devices from a central interface.
Note: This method requires that the PC and device are on the same subnet and that port 4370 is open.
Step-by-Step Guide: How to Update ZKTeco Firmware (USB Method) Check the sticker on the back or bottom of the device (e
Method B: Updating via ZK Management Software (Network Update)
Although most firmware updates preserve user data, it’s wise to before starting. Use ZKTeco’s management software or the device’s data backup function.
Go to the Menu, then select System Setup > System Update (or Firmware Upgrade ).
If you are uncertain at any step, contact ZKTeco’s official technical support. Do not guess—a bricked device costs more than a service call.