How To Unblock A Prison Call ^new^
Note: The policies and phone numbers for inmate calling services can change. Always verify the information on the provider's official website.
Whether it’s Securus , GTL/ViaPath , or ICSolutions , check the "Block/Unblock" status under your phone settings.
For those using the GettingOut platform (which is powered by ViaPath/Telmate), you can also manage phone numbers through your profile settings. Log into your GettingOut account, navigate to profile settings, and verify that your phone number is correctly entered and approved. If you have changed your number recently, you may need to remove the old number and re‑add the new one.
Contact your mobile carrier to turn off call waiting, or disable it manually in your phone’s network settings. how to unblock a prison call
IC Solutions requires a specific procedure, often involving their automated system.
Securus serves many state prisons and jails. If you accidentally blocked a number, Securus states that you need to call their Customer Service at to see if there is a block on your line. They can remove a block placed by an accidental key press. You can also manage blocks online by logging into your account at www.securustech.net and clicking on the "Block & Unblock calls" tab. To resolve spam-filter issues on your end, Securus recommends that you disable Scam Block on T-Mobile by dialing #662# and pressing the call button. If your issue is related to a new phone number, you will likely need to provide the provider with proof of ownership, such as a phone bill showing the date you received the new number, before they can remove the restriction.
So how do you fight back? Step one: abandon the myth of customer service. Calling the provider’s toll-free number will lead you through a labyrinth of automated menus designed to exhaust you. Instead, begin with the prison’s mailroom—yes, the mailroom. In many facilities, phone number approvals are processed by the same staff who screen packages. Send a handwritten request to the facility’s communications manager (find their name via public records or advocacy groups like the Prison Policy Initiative). Include the inmate’s full name and ID number, your own legal name and number, and a one-sentence statement: “I request that my number be added to the approved calling list for [Inmate Name], ID #[X].” Keep a copy. Mail is slow, but it creates a paper trail that automated systems cannot delete. Note: The policies and phone numbers for inmate
On many smartphones, there is a setting to “Silence Unknown Callers” or “Filter Unknown Callers.” If this setting is enabled, calls from prison facilities (which often come from unfamiliar numbers) will be silenced automatically. Make sure this feature is turned off.
Some service providers flag prison calls as "Robocalls" or "Scam Likely." Adding the facility’s specific phone number to your contacts list can often bypass these filters. 2. Contact the Correctional Phone Provider
Mentioning illegal activities, escape plans, or contraband. For those using the GettingOut platform (which is
The majority of prison communication is managed by private contractors. If your carrier is not the issue, you must interface directly with this provider.
The system detected a three-way call, call forwarding, or a call-waiting alert.
Be prepared to provide your name, phone number, and possibly other identifying information. Securus may also ask for the name and location of the incarcerated individual you are trying to stay in contact with.
